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Mailbox Call Handler |
This topic describes the configuration pages for Call Handlers of the Mailbox type. To open the property sheet containing these pages right-click on a Mailbox Call Handler and select Properties.
Basic information about this Call Handler A component that offers a certain method for treating a call type can be found under Call Handlers - Mailbox.
The options on the General page are described in the previous topic, General Options.
The following property pages are available for this Call Handler A component that offers a certain method for treating a call type:
Each mailbox can have one ore more greeting messages that can be configured. By default only one message is active and message schedules are disabled.
Select the greeting message you want to have played back for the selected schedule or played back always if there is only one message schedule defined. Help on setting voice prompts can be found under Configuring Voice Prompts.
Note: If you leave the field for the message empty, the default message as defined in Server Options is used.
Select the checkbox Allow Recording if you want to allow callers to leave a message. If the box is unchecked, the call will be disconnected after the message has been played.
You can add any number of schedules to the list by clicking the Add button. Select all restrictions in date, time and weekday you want to apply for the selected schedule.
Important: When executing a Call Handler A component that offers a certain method for treating a call with scheduled greeting messages TERAVoice will always start with the schedule that has the highest priority (i.e. highest number in the right column in the schedule list). If the schedule criteria match the current date and time this schedule is used. If not TERAVoice will continue with the schedule that has the next lower priority value until it finds a match or it comes to the default schedule which is then used.
Use the Move Up and Move Down buttons to change the priority position of the selected schedule.
Use this page to configure the notification options that should be used for this mailbox. All notification types will only work if they have been activated and configured on the Notifications page in the system configuration.
Select the checkbox and enter a valid email address in order to activate email notifications for:
Voice Messages
This notification is only sent if a message was recorded
Notification Messages
This notification is sent every time a call has occurred
Note: If both options have been selected and point to the same email address only one notification is sent if a message was recorded.
Enter the number of the pager Mobile device that allows reception of numeric or alphanumeric messages or the mobile phone that the notification message should be sent to.
If you select the first checkbox you can choose to only send notifications if a message was recorded.
The default sender number setting specified in the SMS/Pager Configuration can be overridden here to allow the user to call back into his mailbox. If no Remote Control Call Handler is configured on a global extension or phone number you can use this setting to enter the number to call directly into the user's mailbox.
Check the box and enter the extension In a PBX system or in a public ISDN network every telephone port or line can have one or more extension numbers. number of the phone whose MWI light should be used for notifications about new messages in this mailbox.
Please note:
Since TERAVoice can not only switch the light on but also will try to
turn the light off (after the new messages have been listened to), you
should not use the same extension In a PBX system or in a public ISDN network every telephone port or line can have one or more extension numbers. number for more than a single mailbox
as MWI phone. This would lead to undefined behaviour of the MWI indication.
If you don't want TERAVoice to switch the MWI light off, you can simply
leave the code for this function empty on the Notifications
configuration page.
This page lets you configure several mailbox options.
Enter the maximum amount of time that TERAVoice allows for recorded messages (by the caller). Select the Use Default option in order to use the value that is configured in Server Options.
Select a message that is to be played to the caller after the amount of time specified in the previous setting is reached. Select the Use Default option in order to use the value that is configured in Server Options.
Tip: It would certainly be helpful to the caller if the message were to indicate something like: "The maximum amount of recording time is reached. Thank you very much for your call."
Select the language of the voice prompts that TERAVoice uses for Remote Control mode. Select the Use Default option in order to use the value that is configured in Server Options.
Select the checkbox in order to allow this mailbox be accessed via Remote Control. Depending on the authentication modes that you have allowed on the Remote Control Configuration Page you can enter a PIN Personal Identification Number number and/or a list of CallerID In a PBX system or in a public ISDN network every telephone port or line can have one or more extension numbers.'s that are allowed to access the mailbox in Remote Control mode.
This page is the standard Windows security page. Here you can set access permissions for the folder all messages for this mailbox are stored in. You could also use the Windows Explorer to set these security settings. The page is only provided for reasons of convenience.
More information on setting the security to allow users accessing their messages over the local network and the folder structure that is used to store messaged can be found under Security Considerations.