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Remote Control |
Each Mailbox Call Handler A component that offers a certain method for treating a call can be configured to allow entering remote control mode by pressing ‘#’. Sometimes this behavior may be undesired and in other cases a central access point for accessing remote control for mailboxes may be preferred. For example if mailboxes are configured to answer calls after a certain delay, it is ineffective if the user needs to await the end of this delay in order to listen to his mailbox in remote control mode. For the more effective handling of these cases the Remote Control Call Handler A component that offers a certain method for treating a call can be set up.
If a user calls the number associated with the Remote Control Call Handler A component that offers a certain method for treating a call the system basically does not know which mailbox the caller wants to gain remote control access to.
The standard procedure requires entering the ID of the desired mailbox followed by the user’s PIN Personal Identification Number number.
Another way of authenticating users is to allow authentication by Caller ID. For every Mailbox a list of Caller IDs can be configured that are allowed to enter remote control mode without entering their PIN Personal Identification Number number. For example this could be their PBX In a PBX system or in a public ISDN network every telephone port or line can have one or more extension numbers. extension number, a mobile and a home phone number.
If the Caller ID is allowed to use remote control on a unique mailbox (i.e. the Caller ID is allowed for remote control on exactly one and not more than one mailboxes) the remote control mode can be entered without entering mailbox ID and PIN Personal Identification Number.
For more information on configuring the Remote Control Call Handler A component that offers a certain method for treating a call please refer to Setting Up Call Handlers – Remote Control.
The navigation in remote control mode is described in Using Remote Control from a telephone.