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Server Options |
To open this configuration dialog please start the TERAVoice administration Console, expand the Server Configuration node and right-click Server Options to select Properties.
This property sheet contains the following pages; please click on each link to scroll down to the corresponding topic:
This page lets you set several options for remote control:
Activates or deactivates Remote Control system-wide.
TERAVoice offers two different methods for authenticating users trying gain access to the Remote Control mode.
By Remote Control
Code
The user can access Remote Control by entering a PIN Personal Identification Number
number
By CallerID The phone number of the calling party
The user can access Remote Control if he is calling from a telephone
that has a number (CallerID The phone number of the calling party) that is in the list of allowed CallerID The phone number of the calling party's
Note: At least one of these authentication methods must be activated, otherwise Remote Control will not work.
If a user is authenticated by his CallerID The phone number of the calling party you can select here that Remote Control mode is automatically entered without the need for pressing '#'.
For more information about configuring and using Remote Control please read Using Remote Control From A Telephone.
TERAVoice offers 4 different methods for logging information about errors. There are 4 different log levels available:
Errors
Logs error messages only
Errors and warnings
Logs error
and warning messages
All information
Logs error, warning and informational messages
Debug
Logs additional information for tracking errors
Not all logging messages allow logging with any log level. For example debug information is only available when logging to file.
Note: Logging debug information can affect you system performance. Please use this option only for tracking down errors.
TERAVoice has its own internal log file to record information about system events. This information can be easily viewed within the TERAVoice administration console as described under Monitoring System Activity.
This log is also available for remote administration.
This option is useful for error tracking. When submitting support requests you may be asked to create a file log with debug level information.
The Windows Event Log provides a central instance where information from all system services and applications is stored. Therefore it is a good practice to activate logging to the Windows Event Log.
In order to get informed about errors in TERAVoice most quickly you can select to send error messages to your email address.
Note: In order to receive error messages via email you need to correctly configure the SMTP server settings as described under Server Options
The recommended settings for logging are:
Internal Log: All Information
Log To File: None
Log To System Event Log: Errors and warnings
This page lets you set the options for Call Transfer Procedure where A calls B. B creates a consultation call to C while holding A. B then connects/transfer A to C.. Basic information about transferring calls with TERAVoice can be found under Call Transfer Types.
Select the Transfer Mode you want to use with TERAVoice. A description of all transfer modes can be found under Call Transfer Types.
Select the amount of time TERAVoice should wait for the C-party to take the call. If the call is not picked up within this time the transfer will be considered to have failed.
This setting only applies to bridged transfers. You can specify an audio file below that is played back to the A-party instead of putting the A-party on hold .
If putting the A-party on hold fails (e.g. because the device or the network does not support hold) the Simulated Hold Audio file is played back anyway, but if you select this option TERAVoice never tries to put the call on hold.
Please enter an audio file that should be played back as hold music for simulated hold during bridged Call Transfer Procedure where A calls B. B creates a consultation call to C while holding A. B then connects/transfer A to C..
When doing normal Call Transfer Procedure where A calls B. B creates a consultation call to C while holding A. B then connects/transfer A to C. the transfer is executed as a network or PBX Private Branch Exchange - telecommunication system function. For simulated transfer a completely independent connection to the C-party is created. Any device can be used for this second connection (unless it does not support full-duplex mode, such as most modems).
Select all devices here that should be used for creating the C-party connection.
The Options page lets you configure several basic and default settings.
Enter the data of the SMTP server here. You can enter an IP address or the DNS name of the mail server you want to use.
Enter the display name and the email address that should be used as the sender for all email messages that are sent by TERAVoice.
Note: Some SMTP servers require that the sender's email address must be in the list of allowed senders of the sending domains. If sending fails this may be due to this kind of restriction. Please change the email address to a valid value in these cases.
Click on the Advanced button in order to specify additional settings like logon information or server port.
Voice Menu Language: Enter the default language that is to be used for the voice prompts in Remote Control mode.
Wait before taking call: This is the default time until TERAVoice connects an incoming call.
Max recording time: This is the default maximum duration for recorded messages.
Note: Those settings can be overridden by settings in every Call Handler A component that offers a certain method for treating a call's configuration options.
Goodbye Message: This is the default message that is played if the maximum recording time is reached.
Start-Recording Sound: This is the sound that is played back as a signal that a user can start leaving a message.
Note: Those settings can be overridden by settings in every Call Handler A component that offers a certain method for treating a call's configuration options.
Script Timeout: You can specify a timeout value here after which an IVR Interactive Voice Response Script is considered to be "hanging" and terminated.
Script Debugging: Use this setting to enable debugging of IVR Interactive Voice Response Scripts.
Important: Use
Script Debugging only for test purposes. If you enable debugging all scripts
will be handled by the same thread and other scripts will hang if you
are currently debugging a script!
When debugging scripts always set the Script Timeout to 0s (=disable)!
Call-Info Mode: When using normal (non-TTS) mode TERAVoice can only announce the CallerID The phone number of the calling party but not the date and time of a call. Use this setting to enable TTS Text-To-Speech for Call-Info announcement including date and time.
Note: You can press 3 when listening to a message in remote control mode to play the Call-Info announcement.
TTS Text-To-Speech Voice: Select the voice for Text To Speech that you want to use.
More information about Text To Speech can be found under Text-To-Speech.